Welcome to TripVizta, your trusted travel operator for unforgettable adventures. Our commitment to providing exceptional service extends to our refund policy. We want you to book your travels with confidence, knowing that your rights as a consumer are respected and protected. This policy outlines the terms and conditions governing refunds, in compliance with Swedish and EU regulations.
Reservation and Booking Terms:
When you make a reservation or booking with us, you agree to the following terms:
- A deposit may be required to secure your booking, with the remaining balance due two weeks prior to the travel date.
- Cancellation fees may apply based on the timing of your cancellation. Please refer to the refund and cancellation policy for specific information.
- Full payment is required for last-minute bookings or bookings made within two weeks before the travel date.
- Prices are subject to change based on availability and seasonality.
Refund Eligibility:
You may be eligible for a refund under the following circumstances:
- Cancellation by the customer: If you cancel your booking more than 48 hours before the travel start date and meet the conditions outlined in our cancellation policy.
- Cancellation by the travel operator: In the event that we are unable to fulfill your booking due to unforeseen circumstances or operational reasons.
- Other scenarios: Refunds may be considered on a case-by-case basis for reasons such as medical emergencies or natural disasters, subject to documentation and approval.
Cancellation Policy:
We understand that plans can change, and we strive to accommodate your needs as best as possible. Our cancellation policy is as follows:
- Cancellations made within 48 hours of the travel date may incur a cancellation fee.
- The amount of the cancellation fee is determined based on the timing of the cancellation and the nature of the booking.
- Last-minute cancellations or no-shows may result in forfeiture of the full booking amount.
Refund Process:
Requesting a refund is a straightforward process:
- Contact our customer service team to initiate the refund request.
- Provide relevant details, including your booking reference and reason for the refund.
- Our team will review your request and notify you of the outcome.
- Approved refunds will be processed within 10 business days and issued to the original payment method, unless otherwise specified.
Exceptions and Limitations:
While we strive to accommodate our customers to the best of our ability, there are certain exceptions and limitations to our refund policy:
- Non-refundable fees: Some fees, such as non-recoverable costs incurred by the travel operator or third-party services, may not be eligible for a refund.
- Force majeure events: In the event of circumstances beyond our control, such as natural disasters or political unrest, refunds may be subject to additional limitations or restrictions.
Need help?
Contact us at contact@tripvizta.com for questions related to refunds and returns.
